Delivery & Returns

• Quick delivery: We aim to despatch and deliver your order to you as quickly as possible but is subject to Courier time and locations.
• Delivery Method and Labeling: Your selections will be delivered to your door via Courier e.g. TNT, Star Track Express, Couriers Please or Australia Post. International delivery is via our Preferred International Courier e.g. TNT.
• Surcharges not included in the freight cost that may be charged for the following special buyer requests: Special delivery time window requested by the buyer. Surcharges may be charged at a later date.
• Overseas Orders: Use the Portal to place your order. At Check Out select "Overseas or International" freight option. Your order will come through to us without a freight charge included at this stage. We will then check latest international freight charges based on your order volume and confirm the freight charge with you. Once approved we will add this agreed charge to your order and this will automatically update on your account. (We welcome you to additionally include your own Official Purchase Order by email to adminsupport@globalchef.com.au )
• Import Duty and Insurance: Unless stated otherwise your pricing includes all Import Duties and Insurance.
• Signature Required: All deliveries will require a signature. If no one is available to sign for the delivery then by ordering via this Portal you have agreed and authorized us to let courier leave goods at door unless you advise otherwise in writing.   
• Despatch Notification: We will notify you by email when your order has been despatched.
• Local Delivery Times: We aim to deliver within 7 days if your item is in stock. 
• International Delivery Times: We aim to deliver within 14 days if your item is in stock. Made to order garments or larger Volumes - Allow 6 weeks.  

BACK ORDERS:
No Back orders from April 1st 2015. We use a real time stock updating system so if goods are not in stock they will not appear in the portal. In any instance where goods are not available you will be notified of when goods will come back into stock and your order will be adjusted before delivery.

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RETURNS POLICY: For Resellers*  i.e. goods are purchased to be resold. 15% Restocking fee applies on all returns.

• Learn about your rights under Australian Consumer Law  https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations
  
  *Warranty periods refer to our Terms & Conditions below

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RETURNS POLICY: For Consumers i.e. goods are purchased for personal use.

We are not required to provide a refund or replacement if you change your mind. But you* "the consumer" can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

What to do if you wish to return a good?

• Return Authority Number Required: Do Not Return any goods without first obtaining a "Return Authority Number" from Global Chef in writing. No refund, exchange or credit can be issued without first obtaining a "Return Authority" from Global Chef .

For assistance: please call  +61 0450 589 690 during business hours (QLD Time).