FAQ

Frequently Asked Questions

Q: How do I know that I am ordering the right size? 

A: Refer to the tips on fitting at the bottom of this page.

Q: How do I know that my order has been shipped? 

A: You will be notified via email once we have dispatched your items. Tracking information link will be included. If you haven't received an email please check your JUNK folder and adjust email rules to include globalchef.com.au.

Q: Do you have discount on volume orders?

A: Yes, we do. You can find tier pricing on every product page. 

Q: Which brand is best for my needs?

There are many uniforms to choose from within our range. It is important to select the correct garment to suit the intended use. Remember, "Quality comes at a cost and keeps delivering long after the dollars are spent". With Global Chef® you have choice. Choosing the right product for your usage will deliver the best results. For our five star clients we have our Global Chef® range, which uses our top grade fabrics best suited to commercial usage. Choose our Epic range is suited to students, entry level and budget conscious domestic buyers looking for a low cost uniform made well but not suited to the five star buyer or commercial laundry. Our Brigade ranges is the choice for most restaurants and hotels who are seeking an excellent commercial grade uniform that washes well and looks good at a fair price - this group we recommend our Brigade range.

Q: How long will it take for my items to arrive?

A: Orders are normally dispatched within 1 Business day and will arrive within 1-5 business days in Metropolitan areas (depending on state). Regional areas in all states may take longer. Custom and International orders will be notified either by phone or email on your estimated delivery time as times may vary depending on your requirements and location.

Q: Can I use bleach on Global Chef® uniforms to remove stains?

A: To enhance the life, look and performance of fabrics the fabric manufacturers stipulate care instructions, which we follow. These instructions do not recommend bleaching any of our uniforms. Bleach (including chlorine and oxygen based bleaches) deteriorates the natural cotton fibres that we use and continued or excessive use of bleach is known to thin the garment fabric over time. Warranty on items that have not followed care instructions will be voided. Tip: Best is to use stain removal spray and soak in appropriate non-bleach detergent for 2 hours then cool-warm wash no more than 40 degrees C, as hot washing will 'set' the stain. Leave in sun to dry.

Q: What is the warranty on Global Chef® uniforms?

• Accessory items warranty expires 60 days from date goods are purchased from Global Chef .
• Clothing items warranty expires 100 days from date goods are purchased from Global Chef .
• Footwear items warranty expires 180 days from date goods are purchased from Global Chef . (excludes "clearance" footwear which has NO warranty period)

Please note we do not provide a refund if:

• Customer has changed their mind about a particular purchase (so we ask that you choose carefully as a 15% restocking fee plus return freight charges will be incurred on exchange items due to incorrect ordering by customers.)
  
• Goods are Clearance Items or Custom made items or items that were later decided by the customer were incorrectly ordered by them. 

Refer to terms and conditions for further information.

Q: What fabrics are Global Chef® uniforms made of?

We specially mill our own fabrics in ISO 9001 mills to ensure quality. We make different fabrics to best suit the function each garment is to perform. For Jackets, Aprons, Hats and Scarves we may use 100% cotton and 65/35 and 80/20 polyester cotton blends in various weight choices plus we offer 65/35 polyester viscose in some special aprons. For Trousers we use 65/35 and 80/20 polyester cotton blends in a mid or lightweight choices. Each garment produced is suited to a different client type. For advice on the best garment to choose please call us for free advice.

Q: What materials are Global Chef® footwear made of?

We use a a micro fiber upper on on CLogs and Shoes and a Buffalo leather upper on boots.
We use a light weight composite safety toe piece in all our footwear.
We use a fibre rubber insert foot-bed.
We use bio-degradable PU (Polyester urethane) soles.

Q: Do you provide a Logo Embroidery service?

A: Yes, we can definitely help you with branding your new uniforms. We will need you to contact us on orders@globalchef.com.au  

Q: Do you ship to PO BOX’s?

A: Yes, we do, via Australia Post only.  

Q: Returns & Exchanges for wrongly ordered sizes.

A:  Purchased the wrong size or design*? You are welcome to send it back and we will gladly replace it when you contact us within 7 days of delivery. This is all provided that all items are in there original condition. All Postage costs for returns and exchanges are borne by the customer. *Custom made orders, including garment with embroidery may not be exchanged or refunded unless there has been a clear and obvious manufacturing fault. 

Q: How do I find out Postage fees?  

A: You can find out your shipping cost at the cart stage. Once you've finished shopping and added your post code to the appropriate field click 'estimate' and you will receive an instant quote for freight charges. (Don'yt forget to look out for regular Free Post deals)

FITTING

We want to help ensure you receive a proper fitting jacket.
Most of our jackets are designed with an extended drop shoulder (much like a football jumper) – this means more room to move, bending down or stretching out…..

HOW TO CHOOSE THE RIGHT JACKET FOR YOU?

Try these simple tests – you should have plenty of space between the fabric and your body for comfort and skin protection against hot liquids or flames.
1. Reach above your head – no restriction 
2. Reach forward – no restriction
3. Bend forward – no restriction
4. Put an apron on. 
5. Fold up the cuffs.

SIZING

No surcharge for larger sizes (Top row inches, bottom row cms)

FABRIC CARE

Global Chef® recommends a special blend 65/35 Polyester Cotton for optimum performance, comfort and appearance in Jackets, Pants and Aprons.  For Yarn dyed fabrics (Check Trousers, Executive Trousers and Patterned Bib Aprons & Hats) we recommend both 65/35 Poly Viscose or 65/35 Polyester Cotton for colour fastness, easy care and comfort.

Global Chef® fabrics are custom milled to meet the specific needs of today's Foodservice professional and commercial laundries. Your uniforms can and do last a long time and the life of any investment in your Chef uniforms is directly influenced by how you and your laundry care for your investment. Here is a guide for your laundry to ensure your chef uniforms look better for longer :

ALL WASHABLE GARMENTS HAVE CARE LABELS ATTACHED. TAKE NOTE OF WHAT YOUR LABEL SAYS THE FIRST TIME YOU WASH YOUR GARMENT. THESE LABELS ARE A REMINDER THAT UNLESS YOU CARE FOR YOUR GARMENT IT MAY NOT PERFORM AS YOU EXPECT.

Note: All garments have been tested to perform well when care instructions are followed. Warranty is void if care instructions are not followed. After sale tests are available to show if chlorine, bleaches  or excessive temperatures have been used in the laundry cycle (cost paid by customer).

THESE CARE INSTRUCTIONS SHOULD BE KEPT AS YOUR REFERENCE.

To protect the life of garments 7 key factors must be understood and followed: 
1. Temperatures – never too hot (Warm wash and dry only Max 40 degrees C.) 
2. No Chlorine or other bleaching agent to be used at any time – use non-chlorine oxygen based whiteners on white garments but not bleach. 
3. Abrasions (no harsh contacts) – do not overfill machines; avoid harsh objects and remove removable items (e.g. pop-through buttons and button caps); remove items from pockets.
4. Mixing colours – do not combine different coloured garments in the same wash. 
5. Wash separately. Do not mix or soak different fabrics in the same wash. (e.g. do not wash 100% cotton fabrics with Blended fabrics.)
6. Do not soak coloured garments in any chemical. Spray soil release onto affected (stained) area as a pre-wash treatment before washing normally.
7. Balance chemicals to your local water hardness. Different water can affect the fabric by causing unwanted colour loss from garments or causing some white fabrics to turn a different colour. Check with your local authorities on recommendations for chemicals to ensure colour and fabrics last longer.
8. Use quality detergents. Check that chemicals are of a high quality as lower cost chemicals usually contain chlorine.

ALL WHITE FABRICS

DEFINITELY NO BLEACH INCLUDING BUT NOT LIMITED TO CHLORINE BASED DETERGENTS. 
STUBBORN STAINS -USE A PREWASH STAIN REMOVER -DO NOT SOAK MORE THAN 2 HOURS (ONLY USE MILD DETERGENTS.) 
WARM WASH (MAXIMUM 40 DEGREES C.) 
DO NOT OVER FILL MACHINES 
DO NOT HOT DRY – HANG TO DRY WARM - HOT IRON

ALL COLOURED FABRICS

AS ABOVE - DO NOT MIX COLOURS

Note: If the fabric contains cotton then it will fade eventually. This is normal as cotton is a natural fibre which will break down over time. Especially ensure no bleach is used on any coloured fabric and avoid soaking coloured garments. Coloured garments in workwear should be treated with extra care by laundries to ensure the colourfastness and performance of fabrics.